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When shopping online, GMG Jewellers provides an exchange or in-store credit within 15 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All returns must be accompanied by your invoice, original box, and any other accompanying materials. Original and return shipping costs will not be refunded.

When processing a return, you must first obtain a Return/Exchange Authorization from a Customer Service representative by calling (306) 665-8463 (Monday-Friday, 9:30 am - 5:00 pm, Saturday, 10:00am - 5:00pm) or email

Please make returns within 15 days of delivery. Upon receiving your return, the item will be reviewed by a Customer Service Representative. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within 1-3 business days.

Customers can purchase shipping insurance if they wish to do so. GMG Jewellers is not responsible for any lost or stolen merchandise during the return process.

Exchange or In-Store Credit Only.

Not Returnable if Tags have been Removed.